Here to help.

The seven-day Wriggler preview gives eligible new accounts a chance to explore Premium without starting a subscription. Basic tracking stays free afterwards. An Apple subscription begins only when you confirm a purchase with Apple; any introductory offer is shown before you confirm.

Check that you're signed into the Wriggler account you used when subscribing, and that your device uses the Apple Account that made the purchase. Open the Premium page and tap Restore. If access still doesn't appear, email us and we'll help.

Invited caregivers share the child owner's Premium access. They don't need to buy a second subscription or restore the owner's purchase.

Open Settings → Manage billing in Wriggler for Apple's subscription options. You can also open your iPhone or iPad Settings, tap your name, then Subscriptions. Deleting the app or your Wriggler account does not cancel an Apple subscription.

Apple handles billing and reviews refund requests. Apple's cancellation guide · Request a refund from Apple

Use the password-reset option on Wriggler's sign-in screen if you've forgotten your password. For shared records, check your internet connection and that the right child is selected. The child's owner can check your invitation in Manage access.

Completed records can sync between caregivers. A running sleep timer stays on the device where you started it. If records seem missing, contact us before deleting or reinstalling the app.

The authorised parent or guardian manages the child's AI choice in Settings → AI insights. Buying Premium does not switch AI insights on automatically.

After setup, account deletion is available in Settings. If you can't access the app or need help with your information, email us. We may need to verify your authority before making changes. Our privacy policy explains the details.